Refund Policy

We always want you to have a great experience with Bayango Tours & Safaris Ltd. If you deposited the fee for Mountain Kilimanjaro climbing, Safaris, Volunteers or any other services before its promotional value expired contact us within 30 days of your payment use, trip or event and tell us about it. We’ll work with you to make it right.


The refund policy will apply as follows when you cancel your trip with us:


Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation and No Show fees if cancelled within 60 days of the arrival date:
60 days to 30 days before trip: 20%
29 days to 03 days before trip: 50%
Within 72 hrs: 90%


Post-ponding the trip:

Once the customer make the deposit he/she can make his holiday with us on any month/year he choose at the same price without price additions. We allow it at no extra costs.